Latest Blogs

Insights from the world of banking, fintechs and innovators across financial services

branch banking

Traditional Branch Banking – The next evolution

The world of customer engagement across banking has become increasingly remote, partially fuelled by COVID health and safety concerns, and ...
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Wealth Management: New player strategies

Wealth Management: New player strategies

As the wealth management market sees new competition growing year on year, existing providers are starting to feel the heat ...
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ethical banking

Ethical Banking: Evolving Corporate Social Responsibility

There are so many theoretical definitions for ethical banking, everything from being environmentally friendly, having a net-neutral carbon footprint, not ...
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new retailer

Top 5 Fintech’s that are creating value for SME businesses

Anyone who has worked with small businesses will know the challenges that they need to overcome to grow, survive and ...
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AI and banking

As banks shift to Intelligent Banking: AI takes center stage

While customers reach out to their primary banks and seek answers to fundamental questions around support, security, and ubiquitous banking, ...
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fintech cluttering market

Fintechs – Cluttering the market or genuinely being of service?

Like many, I cannot recall when FinTech became a thing, but I am reliably informed that the word was conceived ...
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ame stuart

The COVID Effect : The busines of getting digital transformation done

This is still one of my favourite (and most frustrating) topics to write about. How can legacy banks or any ...
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retailer experience

Retailers enhance the checkout experience, loyalty through mobile wallets

As smartphones become ubiquitous, and merchants and retailers embrace digital technology, consumers everywhere are growing accustomed to the convenience of ...
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