This week we examine the four key areas of consideration when looking at how conducting work is changing. More so now than ever, there is a requirement for every organisation operating in a fast-paced environment to take care of its people, environment, processes and...
The pandemic has fuelled the gig economy in ways we have not seen or experienced before. As individuals think about career prospects, the ending of furlough, and the natural downsizing agenda that firms follow when the climate becomes challenging, personal income...
There are over 163 million payment cards in circulation in the UK, including credit, debit and commercial cards (b2b). These payment instruments are the main staple for banks, as everyday usage drives volume-based income for these institutions. Cards is also a...
The term customer experience (CX) has become woefully overused. Yet, B2B and B2C organizations, regardless of their industry, struggle to offer it. For us to more clearly understand CX, let’s look at how economies progress. Consider coffee beans as a commodity. They...
Every year Capgemini produces the World Retail Banking Report, an annual report on trends and patterns that are emerging across the retail banking space. Undertaking comprehensive research across the globe, engaging some of the key leaders in the banking industry,...
Last week PayPal announced that it would enable US consumers to be able to pay for goods and services online, using cryptocurrency. The transaction at point of check-out will be completed through conversion of the cryptocurrency into a fiat currency, in this case US...
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