Reading Time: 3 minutesOver the years it has been pretty impossible to make the process of managing your money, or planning for large financial expenditure interesting or “sexy”. No matter what traditional banking marketeers have shown over the years, this is not...
Reading Time: 3 minutesThe theme of the week has very much been centred on several conversations around improving the commercials of the contact centre business. In an era where budget is scarce, the need to move away from cost reduction to value creation becomes...
Reading Time: 3 minutesSo, I have been having a lot of conversation on what customer experience will look like under Open Banking this week. Everything from using the Payment Services Directive (PSD2) as a leverage point to re-think the customer proposition, to...
Reading Time: < 1 minuteOpen banking is already changing the face of the financial industry as a new generation of dynamic and disruptive technology start-ups use cutting-edge artificial intelligence software to remodel the industry on a global level. Read...
Reading Time: < 1 minuteThrough adoption of mobile enabled digital services, nancial services rms are aiming to drive and create customer value. Improving the customer journey is top of mind amid efforts to attract new customers through online channels for current...
Reading Time: < 1 minuteWe are in the midst of a defining moment for financial institutions, as the decisions they make today will come to shape their role in an open banking future. The European Union’s Payment Services Directive 2 (or PSD2) will require EU banks...
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