Blog
Analysis of trends and innovation impacting financial services and banking. What, and who, is creating challenge, change and disruption…
Demystifying the customer experience: Harvest data to thrive in the Experience Economy
The term customer experience (CX) has become woefully overused. Yet, B2B and B2C organizations, regardless of their industry, struggle to ...
What is new in Retail Banking?
Every year Capgemini produces the World Retail Banking Report, an annual report on trends and patterns that are emerging across ...
Using Cryptocurrency for everyday transactions – a new era?
Last week PayPal announced that it would enable US consumers to be able to pay for goods and services online, ...
Has COVID made us think about Core Banking Transformation differently?
This week I will be interviewing Carlos Salta, the Global Head of Banking and Diversified Finance for Capgemini, to discuss ...
A Short History and the Possible Future of Cryptocurrency
Cryptocurrency and its related terms have become part of our everyday discourse and language. Still, many people don't comprehend what ...
Non-linear careers and advice for navigating them
I was asked to talk about my career journey at a Women in Banking seminar recently, specifically to share insights ...
