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Analysis of trends and innovation impacting financial services and banking. What, and who, is creating challenge, change and disruption…

Relevancy in banking

What does it mean to be relevant to customers in banking?

Starting and growing a business across any market sector requires a monumental effort. However, the key to keeping a company ...
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Buy-Now-Pay-Later (BNPL) : How does it work?

BNPL - The cost-of-living crisis in the UK has become more pointed over the last 24 months, with consumers feeling ...
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Easy Guide 2 – Staying “unreasonably” relevant to your customers

Starting and growing a business across any market sector requires a monumental effort. However, relevancy is key to long term ...
Business and Technology KPIs

10 KPIs keeping strategy & technology aligned

10 KPIs that help keep bank strategy and technology goals in lock-step - driving aligned business change and transformation ...
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Cognitive Behavioural Science : How can it be used to support bank customers & colleagues?

Cognitive Behavioural Science (CBS) is a psychological approach focusing on the relationship between thoughts, feelings, and behaviours. It is based ...
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Innovation in home buying & mortgages

Several innovative mortgage providers are changing the landscape of the mortgage industry. Here are some of the ones making a ...