The number of people buying goods and services online has been steadily increasing over the last 20 years, and the pandemic has only amplified this trend. According to ONS data, in December 2006, only 2.5% of all retail purchases were made online, versus 17.1% in 2016...
Another thought-provoking World Payments Report from Capgemini, highlighting some of the core trends across the payments landscape. One of the significant findings of the report is around mobile transacting, where it is revealed that “nearly 45% of consumers...
Showcasing organisations making a real difference to customer wellbeing, industry innovation, societies, communties, businessess, careers, digitally excluded individuals and the environment. Highlighting key strategies and mindset to spur others into action,helping to...
Banks are competing in a harsh business and economic environment, driven by challenger brands and disruptive operational models. Our latest e-book examines how Financial Services organizations have to develop capabilities that address the three key emerging trends:...
Showcasing organisations making a real difference to customer wellbeing, industry innovation, societies, communties, businessess, careers, digitally excluded individuals and the environment. Highlighting key strategies and mindset to spur others into action,helping to...
As day-to-day life becomes more closely coupled with digital technologies, there is a need to consider how these developments cater for “all”, not just “some” consumers or businesses, and avoid bias which can creep in as more AI is applied across technology design. It...
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