As banks shift to Intelligent Banking: AI takes center stage

Reading Time: < 1 minuteWhile customers reach out to their primary banks and seek answers to fundamental questions around support, security, and ubiquitous banking, firms seem to have found a new direction – Intelligent banking with artificial intelligence (AI)....

Open Banking: A New Financial Order

Reading Time: < 1 minuteOpen banking is already changing the face of the financial industry as a new generation of dynamic and disruptive technology start-ups use cutting-edge artificial intelligence software to remodel the industry on a global level. Read...

Banks Re-establish the Lost Art of Customer Conversation

Reading Time: < 1 minuteThrough adoption of mobile enabled digital services, nancial services rms are aiming to drive and create customer value. Improving the customer journey is top of mind amid efforts to attract new customers through online channels for current...

Challenge and Opportunity

Reading Time: < 1 minuteWe are in the midst of a defining moment for financial institutions, as the decisions they make today will come to shape their role in an open banking future. The European Union’s Payment Services Directive 2 (or PSD2) will require EU banks...

Digital Transformation

Reading Time: < 1 minuteWhen established financial services organisations, that have enjoyed years of leading the market, face a rapidly changing world where consumers demand more and digital innovation occurs daily; the need to decipher the environment and extract...