As banks shift to Intelligent Banking: AI takes center stage

While customers reach out to their primary banks and seek answers to fundamental questions around support, security, and ubiquitous banking, firms seem to have found a new direction – Intelligent banking with artificial intelligence (AI). Read More…...

Open Banking: A New Financial Order

Open banking is already changing the face of the financial industry as a new generation of dynamic and disruptive technology start-ups use cutting-edge artificial intelligence software to remodel the industry on a global level. Read More…...

Banks Re-establish the Lost Art of Customer Conversation

Through adoption of mobile enabled digital services, nancial services rms are aiming to drive and create customer value. Improving the customer journey is top of mind amid efforts to attract new customers through online channels for current accounts, credit cards,...

Challenge and Opportunity

We are in the midst of a defining moment for financial institutions, as the decisions they make today will come to shape their role in an open banking future. The European Union’s Payment Services Directive 2 (or PSD2) will require EU banks to open their data to third...

Digital Transformation

When established financial services organisations, that have enjoyed years of leading the market, face a rapidly changing world where consumers demand more and digital innovation occurs daily; the need to decipher the environment and extract meaningful value from this...