According to Capgemini research, “COVID-19 caught banks off guard and shook legacy mindsets to the core. With 20/20 (2020) hindsight, firms are more aware, digitally resilient, and financially stable as they head into 2022. The trials of the past 18 months forced firms to shore up existing business and consider new models and revenue streams.” 

For more information on how this landscape shapes trends across the retail banking sector see Top Trends 2022

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